Shipping policy


How are products shipped by Madame Wood?

Our products are shipped with DHL.

When will my order arrive?
The delivery time for your order within Germany is 2-4 days. You will be informed per email, as soon as the parcel will leave our warehouse. In addition, you will receive a tracking number, with which you can track your parcel.

How high are the delivery charges?
The delivery charges for Germany amount to 4.95 Euro. Shipping for deliveries outside Germany is 9.95 Euro. 


Right of cancellation
You have the right to cancel this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

In order to exercise your right of revocation, you must inform us (Madame Wood Werner-von-Siemens Str. 90 Erbach, by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to revoke this contract. You may use the model revocation form attached below, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

The right of revocation does not apply to the following contracts: contracts for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), after receiving and controlling the condition of the returned item(s). For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.
You must return the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the costs of returning the goods. Returns shall be sent to this address:

Madame Wood

c/o Koziol ideas for friends GmbH

Werner-von-Siemens Str. 90

64711 Erbach

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for the purpose of checking their condition, properties and functionality.

Sample cancellation form

- To

Madame Wood

Werner-von-Siemens Str. 90

64711 Erbach 


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if communicated on paper)


(*) Delete as applicable.